To motivate the Service Providers to provide timely and satisfactory work throughout the project cycle, 10% of the contract total will be withheld from the First Instalment as Performance Bond, which will be kept by Jper. All Service Providers on Jper are required to comply with this arrangement. No interest will be payable on the withheld Performance bond.

In most circumstances, the net Performance Bond (after deducting the corresponding fees, if any) will be disbursed to the registered bank account of the Service Providers within 14 business days upon receipt of the Third Instalment from the Project Owners.

Should any conflict arise between the parties, Project Owners have full force to postpone the disbursement of the Performance Bond, until the conflicts have been resolved. Jper has no right and is not responsible for paying the Performance Bond to the Service Providers.

Withdrawal requests on Performance Bond are only made available to Project Owners when the project cannot be completed. Unsuccessful completion is defined by the presence of ongoing unresolved disputes between the Project Owner and the Service Provider causing the Project Owner to withhold making the payment for the Third Instalment. In this case, Jper allows the Project Owner to submit a withdrawal request after 3 months of the Third Instalment due date.

To proceed, Project Owner must contact Jper first to obtain a “Performance Bond Withdrawal Form”. The Project Owner is fully responsible for the information he/she provides to Jper through the withdrawal request. All requests are processed by the financial department of the Company one-at-a-time. The processing time is within 5 business days. Jper reserves the right to increase the processing time.

Jper only accepts Project Owner's request to withdraw funds in their own name, and does not accept any application and withdrawal of funds from third parties. The amount will be payable by cheque in Project Owner's name and it can be picked up in person or mail to the address as stated in the form.

When the provider issues the Third Instalment notice, it signifies that all construction work has been completed according to the signed contract. Once the Third Instalment payment record is posted on Jper, meaning the Project Owner has agreed that the project is complete. Jper will automatically credit the Provider's registered corporate bank account within 14 business days.

Project Owners can either pay Service Providers directly offline or online with their credit cards through Jper. For transactions of CA$500 and above, Project Owners are given the option to pay online with their credit cards via Stripe. Please note that the Service Provider is subject to a transaction fee (3.5% of transaction amount) for all online payments made by the Project Owner.

For direct and offline payments, Project Owners must upload an image of payment proof on Jper as a Payment Record. A proof of payment can be a receipt, a copy of the cheque, or a screencap of the bank transfer.

Please note that the decision for any payments to the Service Providers can only be initiated from the Project Owners and Jper has no right and is not responsible for paying the Service Providers for any services provided to the Project Owners. In no event shall Jper be obligated to refund any amounts paid by the Project Owner to the Service Provider.

Jper is financially responsible for Project Owners' Performance Bond on account from the First Instalment and continues up to the full disbursement of the funds. Jper's responsibility ends when the funds leave Jper's bank account or any other account related to Jper. In case any fraud appears during the financial transaction or after it, Jper reserves the right to cancel the transaction and to freeze the Project Owner's account.

Jper isn't responsible for any delay or cancellation of financial transactions that may be caused by the third-party service providers (eg. Bank). In case where the Project Owner has any claims related to any of the payment, it's their responsibility to contact the support service of the payment and to notify Jper of their claims.

In case of any technical errors that may appear when processing the financial transaction, Jper reserves the right to cancel that transaction and financial activity on Jper's Platform.